Exploring the express delivery into the community： the end problem is not solved, will the intelligent express cabinet thaw out？
Exploring the express delivery into the community: the end problem is not solved, will the intelligent express cabinet thaw out?
Outside the door of a community in Fengtai, the courier is waiting for the pickup.Sauna, night net Cheng Zijiao photographed the successive windy days in Beijing, which made the courier Liu Dali scream.Rows of express transport vehicles are parked on the sidewalk at the entrance of the fourth district of Wangjing West Park in Chaoyang District, including the courier inside Liu Dali who is packing up the express that was blown away by the wind.The small parcels that were originally scattered on the ground were all stuffed into the transport truck. When the residents picked up the courier, the courier could only go back and find them one by one.”Several small pieces were blown away by the strong wind today.”Shentong courier Liu Dali told the sauna, Yewang. During the outbreak, because of the inability to enter the community for distribution, the daily working hours will be extended-to the community at 9 am, except for meals, staying at the door for more than 8 hours a day.Recently, the Central Leading Group for the New Coronary Pneumonia Outbreak has clearly proposed to improve the prevention and control measures of the logistics and express industry, allowing express personnel to enter the community (village) for delivery, which has become the gospel of many express companies.However, a survey by Sauna and Yewang found that on one side, there were still small communities blocking express delivery outside the door, and on the other side, some couriers were unwilling to deliver it from door to door.During the visit, I was responsible for Zhongtong in a community in Fengtai District. The BES courier told reporters that he would still choose to call downstairs when he was released into the community. The reasons include low income per order and a large amount of express mail.Under the epidemic, the pain points of the industry at the end of the “last mile” have once again become the focus.Experts believe that the epidemic has exposed the lack of coordination within the terminal development inside the smart express cabinet, and the various participation levels are not high, but the future will pay more attention to the smart express cabinet than expected.The staff of a community station is counting the express delivery.High-level people who have provided pictures who have passed through the property and other communities, the community waited for the permit, and the courier entered the community: before waiting for the notice, “more than 200 pieces can be sent the day before, and now more than 180 pieces a day.””Weiqi Chen has been working at Yunda Express for 8 months, responsible for the express delivery of Gate B of the fourth district of Wangjing West Park.He told the sauna and Yewang that the property can enter the community freely from the beginning of the seventh day of the first month.Although I heard recently that some communities have been able to distribute into the community, they have not received any notice.Now in a windy day, he can only call the customer two more times, urging the quick pick up.The reporter visited the community and saw that there were four shelves at the door for the courier to put the parcels, but most of them were takeaway bags, and there were few express parcels.Liu Dali explained that due to the previous lost items, the company now permanently places the express on the shelves.The reporter asked many residents who came to pick up, but also expressed that they were not comfortable putting the express on the shelves.On April 21, the reporter called Wangjing Jingxiyuan District 4 property on the question of when the courier could enter the community. The other party said that he did not know that he was busy at work and immediately hung up.Similar to the conditions, the courier of the 7-carat community in Fengtai, Beijing is also waiting for the recipient outside the community.The couriers of SF, Jingdong, Zhongtong and Yunda in the area all said, “I don’t know when I can enter, and the community will definitely notify you when the time comes.”Conduct, sauna, night network call 7 carat community property, its response weighing, since the epidemic prevention has received street notifications, couriers, takeaways are not allowed to enter the community, in order to reduce personnel contact, put shelves or letThe residents come to pick them up.Regarding the central government’s express permission for express delivery personnel to enter the community (village) for delivery, the staff responded that “it has not been communicated here yet, we must wait for the community’s notice.”The staff explained that the seven carats belong to the commercial and residential community. The staff is complex, with a large number of houses and many visitors. For insurance purposes, the courier should be suspended.Subsequently, Sauna and Yewang contacted the Xima community where the 7-carat community was located. The community staff responded that they had received a notice in mid-April to allow couriers to enter the community for delivery in order, but the corresponding courier company needs to go to the community for record.The courier who got the distance materials can enter.”No company has come to me yet, so I’m afraid of trouble.”Regarding this statement, the courier outside the 7-carat community told the reporter that he was still waiting for notice, and did not actively contact the property or community for relevant access to the community certificate.The reporter noticed that, in fact, many couriers are also happy to “not enter the community.”Many residents reported to the sauna and Yewang that only the 7-carat community of Jingdong and SF Express will send them upstairs.The small abacus part of the three links and one express courier earns about 1 per order.1 yuan, “tangled” does not come to the door. According to the “Postal Law”, the courier must be delivered according to the name, and the line rule is broken in reality: the courier will randomly join the smart courier cabinet and it is not new, and some communities without the smart courier cabinet, Was asked by the courier to go downstairs to get it.Responsible for the delivery of Zhongtong in a community in Fengtai District, BEST courier told the sauna and Yewang that they would still choose to call downstairs when they were released into the community and said, “SF, Jingdong should go in.”The Shentong courier in a community outside Guangqumen bluntly said that now the income per order is small, and the amount of express mail is large. According to SF Express, JD.com earns a lot, and the amount of express mail is small, so I will be willing to send it upstairs.Sauna, Yewang interviewed a number of couriers to understand that the current courier company’s unit quantity has gradually returned to normal. Taking a community in Fengtai District, Beijing as an example, SF courier’s daily delivery unit quantity is about 100 units; Jingdong and Baishi dailyThe delivery order volume is 200 orders; Zhongtong has reached 300 orders when the current delivery order quantity is the largest.In terms of revenue, SF and Jingdong couriers are 1 per order.5 yuan, 1.6 yuan, three couriers and one courier in the same region, each income is 1.About 1 yuan.Reset, Shenyin courier Chen Yin has already resumed home delivery service.Since the resumption of work on February 21st, Chen Yin has been “staging” outside the Cuicheng Garden Community in Haizhu District, Guangzhou for nearly two months.In mid-April, the community guards informed that they could enter the community, and then they removed the temporary tent and transported them to the door.Existing in and out of Cuicheng Garden, in addition to presenting the community pass that has been required, it is also necessary to routinely scan the health code and measure the body temperature to let it go.”Chen Yin also has an account in his mind. The courier cabinet he was responsible for was demolished last month, and because the courier cabinet was not enough, he also tried not to let it go.Placed in the express cabinet need to pay 0 according to the large, medium and small cabinets.6 yuan, 0.5 yuan and 0.4 yuan, Chen Yin said that the courier is paid on a single basis, and only 1 yuan of income will be paid for each order.Liu Xing, a courier of Danniao Logistics Company in the same area, believes that there are advantages and disadvantages in stalls and direct door-to-door delivery.Stalling is not so tiring, but it takes a little more time.”Sometimes I need to wait for the customer to get off work at 8 or 9 o’clock. Some customers call and say that they can go downstairs to get a courier after washing a dish. But after five or six hours, they said that they forgot.I had to bring it back.”Liu Xing told reporters that although the delivery to the door is a bit tiring, but usually one day’s shipment can be delivered.After the courier re-entered the community, Liu Xing sent about 100 orders a day.”In the past, we sent 70 or 80 orders a day, but now the quantity is still more than before the outbreak. Maybe customers don’t want to go shopping more, and there will be more online shopping.”With the improvement of the epidemic situation, consumption has already clicked the restart button.The latest postal operations of the postal industry in the first quarter of 2020 announced by the State Post Bureau show that the total revenue of the postal industry in the first quarter (excluding postal savings bank direct operating income) totaled 2192.2ppm, increasing by 0 every year.8%; the operational budget is gradually completed 3475.9% ten percent, an annual increase of 7.5%.The new advantage epidemic exposes the “last mile” embarrassment, will the smart express cabinet be favored?The State Post Bureau expects that the volume of express delivery business will exceed 74 billion pieces in 2020, an annual increase of 18%, and the revenue of express delivery business will exceed US $ 869 billion, an increase of 16% per year.The speed of development of China Express in terms of volume and income is very amazing, but the problem of terminal delivery has always been a pain point in the industry and can be solved.Many citizens reported to the sauna and Yewang that the delay of delivery by couriers is not one of the prominent problems. Signing at random, not sending them upstairs, and allowing smart express cabinets to be placed often violate the rules.After the outbreak, “contactless distribution” became one of the hot words, and the State Post Bureau also issued a number of documents to promote the development of smart express cabinets.On April 17, the Office of the State Post Bureau and the General Office of the Ministry of Commerce jointly issued a notice on in-depth promotion of the collaborative development of e-commerce and express logistics. For the “last mile” problem of e-commerce distribution, the notice requires all places to clarify smart express boxes, The public attributes of the express terminal comprehensive service site, the intelligent terminal parts service, express terminal integrated service site and public service facilities related planning, providing land security, financial subsidies and other supporting measures.Enterprises such as e-commerce and express delivery are encouraged to cooperate with physical stores and community properties to develop terminal distribution services.As early as the establishment of the first smart parcel delivery deferral terminal by China Post in 2010, the smart express cabinet industry entered the public eye.From 2012 to 2015, a large number of smart express cabinet enterprises were established, and the merged capital entered the bureau-in August 2012, Jingdong began to launch smart express cabinets, and in December of the same year, Courier Express was established; in 2013, Suning began to launch smart express cabinets, 2014The cloud cabinet was established every year.In 2015, SF, Shentong, Zhongtong, Yunda and Pros jointly invested in the establishment of Fengchao.Two years after its establishment, Fengchao received 2.5 billion A rounds of financing, which started the pace of rapid expansion.As of July 24, 2019, Fengchao has covered 100 cities nationwide and 150,000 smart express cabinet outlets, with a market share of more than 70% in Beijing, Shanghai, Guangzhou, Shenzhen, and a daily parcel handling volume of more than 10 millionPieces.But in fact, the continuation of Fengchao may also be well known in the industry.As of May 31, 2018, Fengchao Technology’s operating income was 2.8.8 billion yuan, with a net profit of -2.4.9 billion yuan, with an asset budget of 63.1.1 billion yuan.At present, there are various forms of courier terminals, including couriers, courier supermarkets, post stations, intelligent courier cabinets, collection points, and co-location stations.Many insiders in the express industry said that the terminal has various forms. Although the smart express cabinet project has existed for many years, due to the difficulty of promotion and the high cost, each has not made a major effort in the smart express cabinet, but through the promotion of the epidemic and the countryThe post office has repeatedly issued documents, and the courier companies have once again put the end setting on the agenda.According to data from the State Post Bureau, it is expected that by 2020, the express box entry rate is expected to reach 20%, corresponding to the demand for express cabinet slots of about 76 million, and the market demand and potential are huge.However, market demand does not mean that companies can quickly deploy and profitably develop. Express industry insiders said that the terminal layout, especially the layout of smart express cabinets in the community is extremely complex, and the rental cost and relationship cost are very high.This level is very sad. “Regarding the revenue problems of express terminal companies such as smart express cabinets, the Chinese Logistics Society specially called it Yang Daqing to tell the sauna. Yewang. It is difficult to isolate the development of express terminal services. It is necessary to rely on full logistics to achieve profits.It may cause a fragmentation of the service chain.At present, each express has its own smart terminal layout, Yunda honeypot, Shentong’s meow cabinet, Zhongtong’s rabbit hi (in the form of a post), rookie post, Fengchao, etc., but they are not the company’s main business.Zhongtong told the sauna that Yewang.com was affected by the cost pressure of the rent of the store. At present, the terminal facilities (stores) are relatively smooth in the second and third tier cities.In 2020, we will focus on promoting the end planning of Tuxi and others. Taking Xushui District, Baoding, Hebei as an example, it is expected that the target of 30 stations will be completed this year.Express expert Zhao Xiaomin said that the express companies did not fully recognize the development and changes of the last kilometer to the last 500 meters to the last zero distance. At the same time, the changes in users’ consumption patterns and the response to emergencies are worthy of consideration by companies. This timeThe epidemic also exposed the lack of coordination of the terminal development inside the intelligent express cabinet, and their respective participation was not high.Zhao Xiaomin said that due to the epidemic situation, all parties will have more understanding of the smart express cabinet than expected. In the next few years, the imagination space of the smart express cabinet will expand, but almost it is. Although the industry has a large room for growth, but a single express companyIt is difficult to promote the layout of smart express cabinets. It takes courier cabinet companies, express companies, communities, users and other efforts to achieve it. The most important thing at this stage is the expansion of scale effects.Sauna, Ye Wang Cheng Zijiao Intern Dana Zhao Fangyuan Editor Wang Jinyu Proofreading Liu Baoqing